Cookie Policy

Updated: May 2024

 

When you interact with Swann Communications Ltd and its subsidiaries (including, but not limited to Swann Communications U.S.A. Inc., Swann Communications Pty Ltd, Swann Communications (Europe) Limited) (“Swann Communications”, “we”, “our”, or “us”) online through our company websites [au.swann.com; blog.swann.com; ca.swann.com; de.swann.com; es.swann.com; fr.swann.com; it.swann.com; jp.swann.com; uk.swann.com; uk.swann.com; support.swann.com; tw.swann.com; etc], online applications, and platforms (collectively, the “Website”)we collect information automatically using cookies, pixels, web beacons, and similar tracking technologies. Please note that third party marketing and analytics cookies may be considered a sale or sharing under the California Privacy Rights Act (“CPRA”). If you are a California resident and wish to opt out, please visit Do Not Sell or Share My Personal Information.

 

WHO WE ARE 

For residents of the European Economic Area (“EEA”) and United Kingdom (“UK”), the entity responsible for the collection and use (processing) of your personal data is Swann Communications (Europe) Limited (a subsidiary of Swann Communications Ltd), incorporated and registered in England and Wales under company number 06659777, whose registered office address is at First Floor, 2 Canon Harnett Court, Wolverton Mill, Milton Keynes, MK12 5NF. Under the UK General Data Protection Regulation and/or EEA General Data Protection Regulation (collectively, “EEA data protection law”), Swann Communications is a controller in relation to its processing of personal data through the Website. As used in this Cookie Policy, the term “personal information” includes the term “personal data” as defined under EEA data protection law. For more information on your rights in relation to our processing of your personal data, please visit our Privacy Policy which explains how we collect your personal information, what we do with it and your rights in respect of it.

 

WHAT ARE COOKIES? 

Cookies are small text files that are stored on your device when you visit a website. They help us enhance your user experience on our site and help us learn what information interests you.

When you visit our website, we use cookies and similar technologies for our website to function, to enhance your browsing experience, and to analyze our traffic. Thus, cookies might store information about you, your preferences, or your device.

 

HOW WE USE COOKIES? 

We use essential, functional, analytics, and advertising cookies to collect your internet or other electronic network activity information (device, usage, location information (determined through your IP address), such as your browsing history, configuration, unique online identifiers, and interactions with our ads on third-party websites), when you interact with the Website. We use this information to: (i) track you within the Website; (ii) enhance user experience; (iii) conduct analytics to improve the Website; (iv) prevent fraudulent use of the Website; (v) diagnose and repair Website errors, and, in cases of abuse, track and mitigate the abuse; and (vi) market to you more effectively across different web pages and social media platforms. Third party marketing and analytics cookies may be considered sharing under the CPRA. To opt-out of the sharing of the personal information, visit Do Not Sell or Share My Personal Information. To the extent EEA data protection law applies, we will not place non-essential cookies without your consent and the legal basis for this is your consent.

 

We also use a cookie to remember the choices that you have made in our cookie privacy manager. This will have a couple of consequences:

 

• If you delete all your cookies, you will have to update your preferences with us again.
• If you use a different device or browser, you will have to tell us your preferences again.

 

The tables below set out the specific cookie providers within each category that are used on our Website, specifies the purpose for each category of cookie, and the retention of each cookie.

 

To opt-out of interest based advertising generally or learn more about the use of this information, you can visit the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA). The DAA offers consumers a WebChoices tool to opt out of interest-based advertising and other applicable uses of Web-viewing data by DAA's participating companies. The NAI offers a similar opt-out service for NAI members. Visit NAI’s Consumer Opt Out web page to learn about NAI members who deliver tailored ads and opt-out of receiving them. When you opt-out an opt-out cookie will be placed on your device. The opt-out cookie is browser and device specific and will only last until cookies are cleared from your browser or device.You may also disable cookies and limit the collection and use of information through them by setting your browser to refuse cookies or indicate when a cookie is being sent. If you are a resident of the European Union (EEA) or the European Economic Area (EEA), you can also visit the European Interactive Digital Advertising Alliance’s (EDAA) opt out web page to opt out of interest based advertising or learn more about your information choices.

 

LEGAL BASIS FOR PROCESSING 

The legal basis for setting non-essential cookies is your consent. You can withdraw your consent at any time in our Cookie Management Platform, which can be accessed by clicking Cookie Preferences in the footer of our Website.

 

To the extent EEA data protection law applies, the legal basis for the placement and access of non-essential (e.g., preference, analytics, and advertising) cookies and other technologies on the Website is your consent. To the extent EEA data protection law applies, the legal basis for the placement and access of strictly necessary cookies is that they are necessary for the functioning of the Website.

The different types of cookies we use on our Website include:

Essential cookies. Essential cookies are cookies that help make a website usable by enabling basic Website functions. The legal basis for the processing is necessary to provide the Website. Without these cookies, the Website would not function properly, and you would not be able to use certain features of the Website. Essential cookies are also used to authenticate users and prevent fraudulent use of the Website. Essential cookies cannot be disabled.

First Party Essential Cookies:

Cookie Name	Provider	Purpose	Expiry	Privacy Policy
athena_short_visit_id	Swann Communications	unclassified	30 minutes
_cfduid	CloudFlare Inc.	This cookie is set to identify trusted web traffic	5 years	CookiePolicy

Functional cookies. Functional cookies provide enhanced functionality and personalization, remember your preferences, diagnose server and software errors, and in cases of abuse, track and mitigate the abuse. The legal basis for our use of performance cookies is your consent. If you do not consent, we will not use these cookies.

First Party Functional Cookies:

Cookie Name	Provider	Purpose	Expiry	Privacy Policy
SHOP_SESSION_TOKEN	Swann Communications	This cookie is used by online shops to record whether users have placed items in their shopping cart.	7 days
STORE_VISITOR	Swann Communications	This cookie is used by our online shop to record whether a user has logged into their account.	1 day

 

Performance Cookies. Performance cookies (also called preference cookies) are used to remember user preferences and settings on our Website. Performance cookies help to enhance the user experience by allowing our Website to remember user preferences, such as language or region, and to provide a more personalized experience. The legal basis for our use of performance cookies is your consent. If you do not consent, we will not use these cookies.

First Party Performance Cookies:

Cookie Name	Provider	Purpose	Expiry	Privacy Policy
BVBRANDID	Swann Communications	This cookie is a performance cookie used for internal Bazaarvoice web analytics, to be correlated to the same user for interactions within a particular client domain.	1 year
BVBRANSID	Swann Communications	This cookie is set by Bazaarvoice. This is a session cookie used for internal Bazaarvoice web analytics to be correlated to the same user browsing session for interactions within a particular client domain.	1 year
lastVisitedCategory	Swann Communications	This cookie is used to determine and save whether the chat widget is open for future visits.	Session
athena_short_visit_id	Swann Communications	Contains data on user navigation, interaction and time spent on the website and its sub-pages.	30 minutes
Shopper-Pref	Swann Communications	This cookie saves the visitor's currency preferences.	7 days

Analytics Cookies. Analytics cookies allow us to recognize and count the number of users to the Website, see how users interact with the Website and different functions, and when users are using the Website. Analytics cookies show us which are the most frequently viewed pages on the Website, help us record any difficulties you have with the Website. This information allows us to improve the Website and enhance user experience. The legal basis for our use of analytics cookies is your consent. If you do not consent, we will not use these cookies. To opt-out of the sharing of the personal information, visit Do Not Sell or Share My Personal Information.

First Party Analytics Cookies:

Cookie Name	Provider	Purpose	Expiry	Privacy Policy
_shg_user_id	Shogun Labs	Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement.	7 days	Privacy Policy
_shg_session_id	Shogun Labs	Tracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes.	30 minutes	Privacy Policy
_ga	Google Analytics	This cookie name is associated with Google Universal Analytics. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.	180 days	Privacy Policy
_gid	Google	The cookie registers a unique ID that is used to generate statistical data on how the visitor uses the website.”	1 day	Privacy Policy
_hjSession	Hotjar Ltd	A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.	30 minutes	Privacy Policy
_hjSessionUSER	Hotjar Ltd	A Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.	1 day	Privacy Policy

 

Advertising (Targeting) Cookies. Advertising cookies identify and store behaviors that users take when visiting our Website. These cookies are used in order to identify you as a prospect for our services, deliver advertisements that are more relevant to you and your interests, limit the number of times you see an advertisement, and help measure the effectiveness of our advertising campaigns. The legal basis for our use of analytics cookies is your consent. If you do not consent, we will not use these cookies. To opt-out of the sharing of the personal information, visit Do Not Sell or Share My Personal Information.

First Party Advertising (Targeting) Cookies:

Cookie Name	Provider	Purpose	Expiry	Privacy Policy
_gat	Google Analytics	This is a Google Analytics cookie to throttle the request rate.	1 second	Privacy Policy

Third Party Advertising (Targeting) Cookies:

Cookie Name	Provider	Purpose	Expiry	Privacy Policy
_uetsid	Bing	This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.	1 day	Privacy Policy
_uetvid	Bing	This is a cookie utilized by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.	1 year	Privacy Policy
_fbp	Meta	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers	3 months	Privacy Policy
__attentive_cco	Attentive Mobile, Inc.	This cookie is used to calculate expiration.	1 day	Privacy Policy
__attentive_dv	Attentive Mobile, Inc.	This cookie is used for CCPA compliance.	1 day	Privacy Policy
__attentive_id	Attentive Mobile, Inc.	This is a unique visitor identifier that gets tied to a subscriber in Attentive. It’s used to attribute onsite events to the visitor and to govern display rules for Attentive sign-up units. This cookie doesn’t expire unless the shopper clears their browser cache/cookies.	7 days	Privacy Policy
__attentive_pv	Attentive Mobile, Inc.	This cookie is used to track the number of page views in a visitor's session; primarily used for sign-up unit display logic.	30 minutes	Privacy Policy
__attentive_ss_referrer	Attentive Mobile, Inc.	This cookie is used to track where the user came from; primarily used for sign-up unit display logic.	30 minutes	Privacy Policy
__attn_	Attentive Mobile, Inc.	This is a secure persistent cookie that contains the visitor ID and some page view and session details.	7 days	Privacy Policy
dmSessionID	Dotmailer	This cookie name is associated with services from UK email marketing company DotMailer. Their software placed on a website enables the owners to track when email campaign recipients land on the target website, which enables monitoring of the effectiveness of a campaign. This cookie is a short lived session identifier.	30 minutes	Privacy Policy

 

Additional Disclosures for Particular Cookies

Hotjar. We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.For further details, please see the ‘about Hotjar’ section of Hotjar’s support site. To opt-out of sharing through cookies, please visit Do Not Sell or Share My Personal Information.

Google Analytics. We use Google Analytics to collect information on your use of our Website to improve our Website. In order to collect this information, Google Analytics may set cookies on your browser, or read cookies that are already there. Google Analytics may also receive information about you from applications you have downloaded that partner with Google. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to our Website is restricted by the Google Analytics Terms of Use and Privacy Policy. Although we have enabled Restricted Processing to prevent the sharing of personal information with Google, such sharing may be deemed a sale under the CPRA. Generally, to prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on. To opt-out of sharing through cookies, please visit Do Not Sell or Share My Personal Information.

Facebook Pixel. We use Facebook Pixel to customize our advertising and to serve you ads on your social media based on your browsing behavior. This allows your behavior to be tracked after you have been redirected to our Websites by clicking on a Facebook ad. Facebook stores cookies on your device to enable us to measure the effectiveness of Facebook ads for statistical and market research purposes. We do not have access to the information collected through Facebook’s cookies. However, the information collected via Facebook, on the Website as well as other websites on which Facebook’s cookies are installed, is also stored and processed by Facebook. Facebook may link this information to your Facebook account and also use it for its own promotional purposes in accordance with Facebook's Data Usage Policy. The Facebook cookies also allow Facebook and its partners to show you advertisements on and outside of Facebook. This may be deemed a sale under the CCPA or sharing under the CPRA. To opt-out of this sharing and displaying of Facebook ads, visit your Facebook Advertisement Preferences, and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity page. If you do not have a Facebook account, you can opt-out of Facebook ads through the Digital Advertising Alliance (DAA) and its AdChoices program. You can also visit Do Not Sell or Share My Personal Information.

Bing Ads. Bing Ads is a remarketing service provided by Microsoft. We use Bing Ads to serve you advertisements based on your past visits to our Website. You can visit Microsoft to learn more about its privacy practices. To opt-out of Bind Ads, you can follow these instructions. You can also visit Do Not Sell or Share My Personal Information Do Not Sell or Share My Personal Information.

For more information on your rights in relation to our processing of your personal data, please visit our Privacy Policy.

CONTACT US

If you have any questions regarding this Cookie Policy, please contact our Data Protection Officer: 

By e-mail: [email protected] 

By mail: